What is the purpose of the Best Builders privacy policy?

Our privacy policy explains how Best Builders collects, uses, stores and protects your personal data when you visit https://www.bestbuilders.co.uk, use our contact forms or request our building services. It is designed to be transparent, comply with UK and EU data protection laws, and give you clear choices over how your information is used.

What personal information does Best Builders collect?

We typically collect only the information needed to respond to your enquiry or provide a quote for our building services. This may include your name, email address, phone number, property address, and details about your project. We may also collect technical data such as IP address and browser type to improve website performance and security.

How does Best Builders use my personal data?

We use your personal data to respond to enquiries, prepare quotes, manage ongoing projects, and provide customer service. We may also use data to improve our website, analyse how visitors use our services, and, where you have given consent, send you relevant updates about our building services. We do not sell your personal information to third parties.

Do you share my information with third parties?

We only share personal data with trusted third parties where it is necessary to deliver our services, fulfil legal obligations, or maintain our systems. Examples may include specialist subcontractors, IT and hosting providers, or professional advisers. Any third party we use is required to keep your data secure and to use it only in accordance with our instructions and data protection law. We do not share your details for unrelated marketing purposes.

How long does Best Builders keep my data?

We keep your personal data only for as long as it is reasonably necessary for the purposes for which it was collected. This usually means retaining enquiry and project information for as long as we are providing services and for a period afterwards to comply with legal, accounting or warranty obligations. When data is no longer needed, it is securely deleted or anonymised.

What are my data protection rights?

Under UK and EU data protection law you have rights over your personal data, including the right to access the information we hold about you, request corrections, ask for deletion in certain circumstances, restrict or object to processing, and request data portability. You also have the right to withdraw consent where processing is based on consent. To exercise these rights, please contact us using the details on our privacy policy page.

How does Best Builders protect my information?

We use appropriate technical and organisational measures to protect your personal information, including secure servers, access controls and staff awareness. While no website can guarantee absolute security, we regularly review our systems and processes to help keep your data safe and to reduce the risk of unauthorised access, loss or misuse.

Do you use cookies on https://www.bestbuilders.co.uk?

Yes, our website may use cookies and similar technologies to ensure the site works correctly, remember your preferences and help us understand how visitors use our pages. Where required, we will ask for your consent before setting non-essential cookies. You can change your cookie settings in your browser at any time, although some features of the site may not function correctly without them.

How can I contact Best Builders about privacy or data protection?

If you have questions about our privacy policy, how we handle your personal data, or if you wish to exercise your data protection rights, please contact us using the details provided on https://www.bestbuilders.co.uk/privacy or through the contact form on our website. We aim to respond promptly and to resolve any concerns fairly and transparently.

Privacy Policy | Best Builders UK

1. Who We Are

This Privacy Policy explains how Best Builders UK (referred to as “we”, “us” or “our”) collects, uses, discloses and protects your personal data when you visit our website, request a quotation, or use any of our building and home improvement services across the United Kingdom.

We are committed to safeguarding your privacy and handling your personal information in a way that meets the requirements of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Contact Details

If you have any questions about this Privacy Policy or how we handle your data, you can contact us using the details below:

Business name: Best Builders UK
Website: www.bestbuilders.co.uk
Email: info@bestbuilders.co.uk
Phone: Listed on our Contact page
Postal address: As shown on our Contact page

For the purposes of UK data protection law, Best Builders UK is the data controller of the personal information we collect from you.

3. What Information We Collect

We only collect information that we need to deliver our services, respond to your enquiries, and improve your experience on our website. This may include:

3.1 Information you provide to us directly

Contact details – such as your name, email address, phone number and address.
Project information – details about your property, building plans, budgets, preferred start dates and any other information you choose to share with us when requesting a quote or consultation.
Correspondence – information included in emails, contact forms, call-back requests, reviews, testimonials or other communications you send to us.
Account information (if applicable) – login details and preferences where we provide you with access to a client area or project portal.

3.2 Information we collect automatically

When you visit our website, we may automatically collect certain technical and usage information to help us maintain a secure, fast and user-friendly experience, for example:

Device and browser details – such as IP address, browser type, operating system, device type and screen resolution.
Usage data – pages visited, time spent on pages, navigation paths, referral sources and the dates and times of your visits.
Cookie data – information stored by cookies and similar technologies (explained in our Cookies section below).

3.3 Information from third parties

We may receive information about you from carefully selected third parties, such as:

Lead generation or comparison sites where you have requested to be contacted by builders.
Advertising or social media platforms when you respond to our adverts or campaigns.
Professional partners, such as architects or surveyors, where you have consented to your details being shared.

4. How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we will use your information for the following purposes:

Providing quotations and services – to respond to your enquiries, arrange surveys, provide detailed quotes, manage your project and deliver building services.
Customer care – to handle questions, feedback, complaints and aftercare requests, and to manage ongoing customer relationships.
Website operation and improvement – to operate, secure, maintain and improve our website, content and user experience.
Marketing and promotions – to send you relevant updates about our services, special offers, news or case studies, where permitted by law and your preferences.
Legal, security and compliance – to detect and prevent fraud or misuse, resolve disputes, enforce our terms and comply with legal obligations.

We do not sell your personal data to third parties. We will never share more information than is necessary to achieve the purposes described in this Privacy Policy.

5. Lawful Bases for Processing

Under UK GDPR, we must have a lawful basis for using your personal data. Depending on the circumstances, we may rely on the following bases:

Contract – where we need to process your information to provide you with a quote, deliver building services, or fulfil a contract we have with you.
Consent – where you have clearly agreed to us using your data for a specific purpose, such as receiving marketing emails or being referred to a partner.
Legitimate interests – where the processing is necessary for our legitimate business interests (for example, improving our services or preventing fraud) and your interests and rights do not override those interests.
Legal obligation – where we must process your data to meet legal or regulatory requirements.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to recognise your device, remember your preferences and understand how visitors use our site. Cookies help us to provide a smoother browsing experience, improve site performance and measure the effectiveness of our content and marketing.

Types of cookies we may use include:

Strictly necessary cookies – required for the basic operation of the website, such as security and page navigation.
Performance and analytics cookies – to collect anonymous statistics about how visitors use our site, such as page views and traffic sources.
Functionality cookies – to remember your preferences, such as forms you have completed.
Advertising and remarketing cookies – set by us or our partners to deliver relevant adverts and measure campaign performance.

When required by law, we will ask for your consent before setting non-essential cookies. You can manage or disable cookies at any time through your browser settings, although this may affect how our website functions.

7. Analytics and Third-Party Tools

We may use third-party analytics services such as Google Analytics to collect and analyse usage data. These tools help us understand how visitors find and use our website so we can improve our content, navigation and user experience.

These providers typically use cookies and similar technologies to collect information such as your shortened IP address, device type, pages visited and time spent on the site. Data is aggregated and does not directly identify you. You can opt out of Google Analytics tracking by installing the browser add-on available from Google.

8. Marketing Communications

We want our marketing to be helpful, relevant and respectful. We may use your contact details to send you information about our building services, guides, project examples and special offers that we think may interest you.

We will only send you marketing communications where we are allowed to do so under data protection and e-privacy laws, for example:

Where you have explicitly opted in to receive marketing from us; or
Where you are an existing customer and we are promoting similar services and you have not opted out.

You can change your preferences or unsubscribe from marketing emails at any time by using the link in our emails or by contacting us directly. We will still send you essential service messages relating to live or completed projects.

9. Sharing Your Information

We may share your personal data with trusted third parties when necessary for the running of our business or to provide our services to you. Recipients may include:

Specialist contractors and suppliers who assist with your project, such as electricians, plumbers, structural engineers or material suppliers.
Professional advisers such as accountants, solicitors, surveyors or insurance providers.
IT and hosting providers who support our website, email systems, data storage and security.
Payment processors where electronic payment is used for our services.
Marketing and analytics partners who help us deliver and analyse advertising, emails and website performance.
Regulators, law enforcement or public authorities where we are required to share information by law or to help prevent crime or fraud.

Whenever we share data with third parties, we require them to keep your information secure, to use it only for the agreed purposes, and to process it lawfully in line with UK data protection laws.

10. International Data Transfers

Some of our service providers or their servers may be located outside the United Kingdom. Where your personal data is transferred outside the UK, we take steps to ensure it receives an equivalent level of protection, for example by:

Transferring data only to countries that have been deemed to provide an adequate level of protection; or
Using standard contractual clauses or other legally recognised safeguards approved under UK data protection law.

You can contact us if you would like more information about how we protect personal data in the context of international transfers.

11. How We Protect Your Data

Keeping your information safe is extremely important to us. We use a combination of technical and organisational measures designed to protect your personal data against unauthorised access, disclosure, alteration or destruction. These may include:

Secure website connections using HTTPS encryption.
Access controls and authentication for staff and contractors.
Regular software updates and security monitoring.
Backups and resilience measures for critical systems.
Staff awareness and training on data protection responsibilities.

While no method of transmission or storage is completely secure, we continually review and enhance our safeguards in line with industry best practice.

12. Data Retention – How Long We Keep Your Information

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying legal, accounting or reporting requirements.

In practice, this means that:

Enquiry and quotation details are usually kept for a reasonable period so we can respond to follow-up requests and manage potential projects.
Project records and related communications may be kept for longer to meet our contractual obligations, guarantee terms and legal requirements.
Marketing preferences are kept until you withdraw your consent or object to receiving marketing from us.

When personal data is no longer needed, we will securely delete or anonymise it.

13. Your Rights Under UK Data Protection Law

You have a number of legal rights in relation to your personal data. Subject to certain conditions and exemptions, you may have the right to:

Access – request a copy of the personal data we hold about you.
Rectification – ask us to correct inaccurate or incomplete information.
Erasure – request that we delete your personal data in certain circumstances (also known as the “right to be forgotten”).
Restriction – ask us to limit the way we use your data in specific situations.
Data portability – request that we provide your data in a structured, commonly used and machine-readable format, or transfer it to another organisation where technically feasible.
Object – object to our processing of your data where we rely on legitimate interests or are using your data for direct marketing.
Withdraw consent – where we rely on your consent, you can withdraw it at any time. This will not affect the lawfulness of processing before consent was withdrawn.

To exercise any of these rights, please contact us using the details provided at the top of this page. We may need to verify your identity before responding to your request.

14. Complaints

We aim to resolve any data protection concerns quickly and fairly. If you have a concern about how we handle your personal data, please contact us first so we can try to put things right.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues. You can find details on how to contact the ICO at www.ico.org.uk.

15. Links to Other Websites

Our website may contain links to other websites, social media platforms or resources provided by third parties. These websites are not controlled by Best Builders UK, and we are not responsible for their privacy practices or content.

We encourage you to read the privacy policies of any third-party sites you visit before providing your personal information.

16. Children’s Privacy

Our services and website are intended for adults and business users. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove the data.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the law, our services or how we process your data. Any changes will be posted on this page, and the updated version will take effect as soon as it is published.

We recommend that you review this page periodically to stay informed about how we protect your privacy. If we make significant changes, we may also notify you directly where appropriate.

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