What is the purpose of the Best Builders privacy policy?

Our privacy policy explains how Best Builders collects, uses, stores and protects your personal data when you visit https://www.bestbuilders.co.uk, use our contact forms or request our building services. It is designed to be transparent, comply with UK and EU data protection laws, and give you clear choices over how your information is used.

What personal information does Best Builders collect?

We typically collect only the information needed to respond to your enquiry or provide a quote for our building services. This may include your name, email address, phone number, property address, and details about your project. We may also collect technical data such as IP address and browser type to improve website performance and security.

How does Best Builders use my personal data?

We use your personal data to respond to enquiries, prepare quotes, manage ongoing projects, and provide customer service. We may also use data to improve our website, analyse how visitors use our services, and, where you have given consent, send you relevant updates about our building services. We do not sell your personal information to third parties.

Do you share my information with third parties?

We only share personal data with trusted third parties where it is necessary to deliver our services, fulfil legal obligations, or maintain our systems. Examples may include specialist subcontractors, IT and hosting providers, or professional advisers. Any third party we use is required to keep your data secure and to use it only in accordance with our instructions and data protection law. We do not share your details for unrelated marketing purposes.

How long does Best Builders keep my data?

We keep your personal data only for as long as it is reasonably necessary for the purposes for which it was collected. This usually means retaining enquiry and project information for as long as we are providing services and for a period afterwards to comply with legal, accounting or warranty obligations. When data is no longer needed, it is securely deleted or anonymised.

What are my data protection rights?

Under UK and EU data protection law you have rights over your personal data, including the right to access the information we hold about you, request corrections, ask for deletion in certain circumstances, restrict or object to processing, and request data portability. You also have the right to withdraw consent where processing is based on consent. To exercise these rights, please contact us using the details on our privacy policy page.

How does Best Builders protect my information?

We use appropriate technical and organisational measures to protect your personal information, including secure servers, access controls and staff awareness. While no website can guarantee absolute security, we regularly review our systems and processes to help keep your data safe and to reduce the risk of unauthorised access, loss or misuse.

Do you use cookies on https://www.bestbuilders.co.uk?

Yes, our website may use cookies and similar technologies to ensure the site works correctly, remember your preferences and help us understand how visitors use our pages. Where required, we will ask for your consent before setting non-essential cookies. You can change your cookie settings in your browser at any time, although some features of the site may not function correctly without them.

How can I contact Best Builders about privacy or data protection?

If you have questions about our privacy policy, how we handle your personal data, or if you wish to exercise your data protection rights, please contact us using the details provided on https://www.bestbuilders.co.uk/privacy or through the contact form on our website. We aim to respond promptly and to resolve any concerns fairly and transparently.

Privacy Policy | BestBuilders.co.uk

1. Who We Are & Data Controller

BestBuilders.co.uk ("BestBuilders", "we", "us", "our") is a UK-based online comparison and lead generation platform connecting homeowners with vetted local building contractors. BestBuilders is a trading name of SharpCode Ltd, a company registered in England and Wales (company number 16031384, incorporated 21 October 2024).

Data controller: SharpCode Ltd is the data controller for personal information collected through BestBuilders.co.uk. Registered office: Suite 6585, Unit 3a, 34-35 Hatton Garden, Holborn, London EC1N 8DX.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. If you have questions about your data, your rights, or wish to make a subject access request, contact us via our contact page or by email at info@bestbuilders.co.uk.

2. What Personal Data We Collect

We collect personal data in the following ways:

When you submit a quote request:

Name, email address and phone number
Property postcode
Project type, description and approximate budget

When you use our website:

IP address, browser type, device information
Pages visited, time on site, referral source
Cookies (see Section 7)

3. How We Use Your Personal Data

We use your data to:

Provide our lead matching service — sharing your quote request with up to 3 matched Builders in your area
Improve our platform — understanding how the site is used to develop better features and content
Communicate with you — sending service-related messages about your quote request
Comply with legal obligations — maintaining records as required by UK law

Our lawful basis for processing your personal data is legitimate interests (providing the service you requested) and, where required, consent.

4. Who We Share Your Data With

When you submit a quote request, we share your name, contact details and project description with up to 3 Builders from our network who are active in your area and relevant to your project type. This sharing is the core purpose of our service and is what you are consenting to when you submit a quote request.

We may also share data with:

Technology and analytics providers — e.g. website analytics, CRM and email tools — who process data on our behalf under data processing agreements
Affiliate partners — where you click a referral link (e.g. to Bark.com or Rated People) and request a quote through them
Legal authorities — where we are required to do so by law

We do not sell your personal data to third parties. We do not share your data with Builders for any purpose other than responding to your quote request.

5. How Long We Keep Your Data

We retain quote request data for up to 24 months. Website analytics data is retained in aggregated form. You can request deletion of your personal data at any time — see Section 6.

6. Your Rights Under UK GDPR

Under UK GDPR, you have the right to:

Access — request a copy of the personal data we hold about you
Rectification — request correction of inaccurate data
Erasure — request deletion of your personal data ("right to be forgotten")
Restriction — request that we limit how we process your data
Portability — receive your data in a structured, machine-readable format
Object — object to processing based on legitimate interests

To exercise any of these rights, contact us via our contact page. We will respond within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

7. Cookies

We use cookies to operate the website and improve your experience. The types of cookies we use include:

Essential cookies — required for the website to function (e.g. session management)
Analytics cookies — used to understand how visitors use the site (e.g. Google Analytics)
Marketing cookies — used to measure the effectiveness of advertising (where consent is given)

You can control cookies through your browser settings. Disabling non-essential cookies will not affect your ability to use the core service.

8. Data Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. Data is stored on UK-based servers. Access to personal data is restricted to staff and contractors who need it to provide the service.

9. Third-Party Links

Our website contains links to third-party sites (e.g. Planning Portal, GOV.UK, affiliate partners). We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any personal data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The current version is always available at bestbuilders.co.uk/privacy. Last updated: April 2026.